Failure to collect a package does not constitute a cancellation of the order. Please notify us of the cancellation separately.
Check the final collection date for your package in the arrival notification. The standard retention period is seven days, but always follow the instructions for your specific shipment. You can inquire about extending the retention period with the carrier or authorize another person to pick up the package according to the carrier's instructions.
Failure to collect a package may result in return shipping costs. Detailed information on the costs and how they are charged is provided in the delivery terms.