Please contact savella@savella.fi as soon as possible. Provide your order number and a description of what has happened. Attach photos of the damaged product and the packaging so that the situation can be investigated. Please also report a package damaged in transit to the transport company.
Customer returns concerning a faulty product are free of charge. Please contact us before returning the item so that you can receive the correct instructions.
Delivery and returns – by Savella Staging
What does delivery cost?
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Delivery and returns – by Savella Staging
How soon will the order be delivered?
Clay paints are made to order, and their delivery time is usually 1–3 weeks. The delivery time for products shipped from stock is usually 3–7 business days. Please check the delivery time for your ordered product on the product page.We dispatch product orders centrally on weekdays once or twice a week.
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Delivery and returns – by Savella Staging
What should I do if the product is defective?
Contact customer service at savella@savella.fi. Include your order number, describe the error, and attach photos if they help in resolving the matter. The online store has a statutory liability for defects in the products it sells.If we cannot reach an agreement, you can take the consumer dispute to the Consumer Disputes Board for processing.
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Delivery and returns – by Savella Staging
What happens if I don't pick up the package?
Failure to collect a package does not constitute a cancellation of the order. Please notify us of the cancellation separately.Check the final collection date for your package in the arrival notification. The standard retention period is seven days, but always follow the instructions for your specific shipment. You can inquire about extending the retention period with the carrier or authorize another person to pick up the package according to the carrier's instructions.Failure to collect a package may result in return shipping costs. Detailed information on the costs and how they are charged is provided in the delivery terms.
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Delivery and returns – by Savella Staging
How do I cancel an order or return a product?
You may notify us of your order cancellation within 14 days of receiving the product. Please send a clear notice of cancellation to savella@savella.fi, including your order number and the items being returned. You may also notify us of the cancellation before the delivery.Please contact us before returning the item to receive return instructions and the return address. Return the product no later than 14 days after your cancellation notice. Pack it carefully, preferably in the original packaging. Include the delivery note or a copy of it, and keep the return receipt.If the product has been used more than what is necessary to examine its features, the reduction in value resulting from such use may be deducted from the refunded amount.
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Delivery and returns – by Savella Staging
Can I pick up my order?
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